Privacy Policy

1. Introduction

Last updated: 7/28/2025

At autoresponse.ai, we prioritize the privacy and security of our users. This Privacy Policy outlines how we handle your information when you use our automated review response service, including our website and all related services.

2. Information We Collect

We collect and process the following information:

  • Business information (name, location, industry)
  • Contact details (email address, WhatsApp business number)
  • Subscription and billing information
  • Custom response templates you create
  • Usage data related to your review responses
  • Communication preferences and settings

3. How We Use Your Information

Your information is used to:

  • Provide our automated review response service
  • Process your subscription payments
  • Send service updates and important notifications
  • Provide customer support
  • Improve our service based on usage patterns
  • Ensure compliance with our terms of service

4. Data Storage and Security

We implement industry-standard security measures to protect your data:

  • Secure data encryption in transit and at rest
  • Regular security audits and updates
  • Strict access controls and authentication
  • Secure payment processing through Stripe

5. Your Rights Under GDPR

As a user, you have the right to:

  • Access your personal data
  • Correct any inaccurate information
  • Request deletion of your data
  • Export your data in a portable format
  • Restrict or object to data processing
  • Withdraw consent at any time

6. Service Providers

We work with trusted service providers to operate our business:

  • Stripe for payment processing
  • Cloud infrastructure providers for hosting
  • Email service providers for communications

All service providers are GDPR-compliant and bound by strict data protection agreements.

7. Cookies and Tracking

We maintain a minimal cookie policy:

  • Essential cookies for website functionality
  • No third-party tracking cookies
  • No analytics or advertising cookies

8. Data Retention

We retain your data only as long as necessary:

  • Account data: While your account is active
  • Billing information: As required by law
  • Response templates: Until you delete them
  • Usage logs: Up to 90 days

9. Updates to This Policy

We may update this policy to reflect service changes or new regulations. We'll notify you of significant changes via email and/or website notice.

10. Contact Us

For privacy-related inquiries or to exercise your rights:

  • Email: luis@skyrocketreviews.co.uk
  • Response Time: Within 48 hours
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