Terms of Service

1. Service Description

autoresponse.ai provides an automated response service for business reviews with different subscription tiers: Starter, Silver Growth, Business Gold, and Enterprise Space.

2. Subscription Plans and Payments

  • Subscription fees are billed monthly or annually based on your chosen plan
  • Annual subscriptions receive a discount compared to monthly billing
  • All payments are processed securely through Stripe
  • Prices are subject to change with notice to subscribers

3. 30-Day Money-Back Guarantee

We offer a 30-day risk-free trial period. If our service doesn't meet your expectations in terms of time savings or negative review management, you're eligible for a full refund within the first 30 days of your subscription.

4. Usage Limitations

  • Starter Plan: Limited to 50 monthly responses and 1 business location
  • Silver Growth: Limited to 200 monthly responses and 3 business locations
  • Business Gold: Limited to 500 monthly responses and 5 business locations
  • Enterprise Space: Unlimited responses and up to 10 businesses

5. Service Availability and Support

  • We strive to maintain 99.9% service uptime
  • Support response times vary by plan level
  • Enterprise customers receive dedicated support
  • Service maintenance windows will be communicated in advance

6. Account Termination

We reserve the right to terminate accounts for:

  • Violation of these terms
  • Fraudulent activity
  • Non-payment of subscription fees
  • Abuse of the service or API

7. API Usage and Limitations

API access is provided based on subscription tier:

  • Basic API access for Business Gold plan
  • Advanced API & webhooks for Enterprise Space plan
  • API rate limits apply based on plan level

8. Custom Templates

  • Silver Growth: 3 custom templates included
  • Business Gold & Enterprise: Unlimited templates
  • Templates must comply with our content guidelines

9. Modifications to Service

We reserve the right to modify or discontinue any part of the service with notice to subscribers. Significant changes will be communicated via email.

10. Contact Information

For any questions about these terms, please contact us at:

  • Email: luis@skyrocketreviews.co.uk
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