Terms and Conditions

Last updated: December 10, 2024

1. Agreement to Terms

By accessing or using Kerchtech's services, you agree to be bound by these Terms and Conditions ("Terms"). If you disagree with any part of these terms, you may not access the service. These Terms constitute a legally binding agreement between you and Kerchtech.

2. Service Description

Kerchtech provides an automated review generation and management system for businesses. Our services include:

  • • Custom review portal development and branding
  • • Automated email communication system
  • • Review management dashboard
  • • Analytics and reporting tools
  • • Customer feedback collection and management
  • • Integration with Google Business Profile

3. Subscription and Payments

3.1 Pricing Structure:

  • • Setup Package: £250 (one-time fee)
  • • Monthly Management: £150 per month
  • • Custom solutions available upon request
3.2 Payment Terms:
  • • All payments are processed securely through Stripe
  • • Monthly fees are billed automatically
  • • Prices are subject to change with 30 days notice
  • • All fees are non-refundable unless otherwise stated

4. Acceptable Use Policy

You agree not to:

  • • Generate or submit fake or fraudulent reviews
  • • Manipulate review ratings or feedback
  • • Use the service for any unlawful purpose
  • • Attempt to access restricted areas of the system
  • • Interfere with or disrupt the service or servers
  • • Violate Google's review policies
  • • Share your account credentials with unauthorized users

5. Intellectual Property Rights

5.1 Our Rights:

  • • All software, designs, and content are owned by Kerchtech
  • • Our trademarks and brand features are protected
  • • The service architecture and code are proprietary
5.2 Your Rights:
  • • You retain ownership of your business data
  • • You grant us license to display your reviews
  • • You may use our service as intended for your business

6. Data Protection and Privacy

6.1 We process your data in accordance with:

  • • Our Privacy Policy
  • • UK Data Protection Laws
  • • GDPR requirements
6.2 You agree to:
  • • Obtain necessary consents from your customers
  • • Handle customer data responsibly
  • • Notify us of any data breaches

7. Service Level Agreement

We strive to maintain:

  • • 99.9% system uptime
  • • 24-hour response time for support tickets
  • • Regular system updates and maintenance
  • • Data backup and recovery procedures

8. Termination

8.1 We may terminate or suspend your access immediately, without prior notice or liability, for any reason including:

  • • Breach of these Terms
  • • Fraudulent activity
  • • Non-payment of fees
  • • Violation of third-party terms
8.2 Upon termination:
  • • All rights and licenses will cease
  • • You must cease all use of the service
  • • Outstanding payments become immediately due

9. Limitation of Liability

9.1 Kerchtech shall not be liable for:

  • • Indirect or consequential damages
  • • Loss of profits or business opportunities
  • • Actions of third-party review platforms
  • • Customer responses or feedback
  • • Force majeure events
9.2 Our total liability shall not exceed:
  • • The amount paid by you in the past 12 months
  • • Or £500, whichever is lower

10. Changes to Terms

We reserve the right to modify these terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the "Last updated" date.

11. Contact Information

For any questions about these Terms, please contact us:

Kerchtech
Email: fede@kerchtech.com
Phone: +447862690778
Address: Essex | London